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Support Strategy

Epic Works ensures only the highest level of training for all of our staff in a wide variety of key areas. A positive customer experience stems not only from our high reliability and advanced feature set of our hosting services, but also from the support philosophy behind our systems. Our systems are custom-designed solely for ensuring reliable web hosting, but also ensuring ease of management and providing unparalleled scalability for Web sites.

It is the support philosophy behind these systems that provides a noticeable advantage over our many competitors. Support representatives are never 'in training', but the knowledgeable and experienced administrators who create and manage the very network we provide our hosting services from. Epic Works support staff have complete authority and power to manage your account, as well as the knowledge to back such authority up. In fact, our telephone systems will almost always direct you to your account administrator automatically.

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